Jamaica: the preferred destination for nearshore outsourcing.

Jamaica is quickly emerging as the preferred destination for nearshore outsourcing. As a former British colony, Jamaica’s native language is English. The British school system is still in place, and the country graduates 50,000 high-school students every year.

Jamaica is legendary for its hospitality, with more than 1 million tourists visiting the island every year. The culture of customer service and a genuine desire to delight guests pervades the population and is something that we look for in every employee.

English Speaking

English is Jamaica’s native language and ranking our island the third largest English-speaking country in the Western Hemisphere.
Furthermore, the Jamaican accent is very pleasing to the ear and, coupled with our depth of English knowledge, presents a competitive advantage for phone agents.

Well Educated

Jamaica’s Business Processing Sector has grown to over 15,000 workers in the last 10 years. This impressive growth has sparked the interest of our youth, allowing an expansive pool of Qualified Agents to come out of 28 institutions of higher learning now established across the island.

Culture Affinity

Legendary for its hospitality, Jamaica hosts over 1 million tourists yearly.
Our proximity to U.S.A begets natives that are highly attuned to US culture. The culture of Customer Service and a genuine desire to delight guests pervades the population and is something that we look for in every employee.

Convenient Location

Situated in the Caribbean, Jamaica is just an hour from Miami, three hours from New York, and operates in the Eastern Time zone. In the heart of the Island, our Call Centre and Freezone is conveniently located less than 15 minutes from the Montego Bay International Airport.

World Class Infrastructure

Our island boasts a World – Class, fully redundant Digital Telecommunications System, with 95% mobile penetration & fiber networks laid island-wide directly connected to Miami. This provides our clients 20-40% cost savings on Customer Care & Back Office Operations.

Free Zone Status

The Jamaican government recognizes The Knowledge Process Outsourcing industry, and has taken numerous steps to encourage investment.
This affords companies in Montego Bay’s Freezone high-level security, 24 hour surveliance and advanced technological systems.