"High quality standards throughout every level of our organization allows us to fulfill the needs of our clients by delivering exceptional service and solutions that positively impact our client's bottom line."
Jacqueline Sutherland

Company Overview

Contax360 is a leading provider of nearshore and blended delivery services. Our onshore and nearshore capabilities allow our customers to select from resources in the U.S. or Jamaica to create the perfect balance of services to match your unique requirements. Blended delivery requires the ability to plan, train, deliver and manage a diverse work team. Our experience and resources provide the foundation for a successful Blended Services delivery.

We integrate our highly talented workforce with best-in-class technology as well as leverage the newest approaches. The result is a solution designed for your business requirements with clear goals and measurable results.

Innovative & Game Changing

Contax360 was founded in 2007 by Jacqueline Sutherland, a Jamaican- entrepreneur who spent her professional career working at Fortune 500 companies in the US. She launched Contax360 with the goal of delivering cutting-edge contact center services while maintaining a hands-on partnering approach with each client. Our repeated success servicing clients from across the globe, – allowed Contax360 to grow to over 900 agents serving blue chip clients in multiple industries. Contax360 has excelled in a heavily competitive environment by staying ahead of technology and trends, while continuing to treat each customer as a partner.


How can we help you?

From startups with minimal infrastructure to established organizations looking for ways to provide better services, we can provide answers to the questions that you may have.

I couldn’t ask for a more flexible and responsive vendor. And Contax360 agents can sell – over the past two years they have been our top performing vendor month over month.

Customer Relations Manager

Our Mission

We believe in establishing partnerships with our clients based on transparency, integrity and professionalism.
Delivering clear and measurable results to the clients bottom line.

Our Vision

Our goal is to be a globally respected corporation that provides unequalled, efficient and effective management of contact center solutions using the “best in class” human resources, processes and technologies.

Our Values

We conduct our business in a manner that is consistent with our core beliefs—superior work strategies, respect for employees and support for the communities in which we do business.
Our commitments create long-term value for our stakeholders.

Our Approach

With a mission to leave everything better than we found it, our core values guide us to:

We take action to create new ideas, products and processes that lead to positive effective change for ourselves and our clients.
We inspire confidence and trust with our clients by promoting our values and listening to the needs of the client, customer and our employees.
We strive to create a framework of sustainability that generates economic growth, helps achieve social justice and provides accountability to environmental stewardship.