Contax360 is a leading provider of nearshore and blended delivery services. Our onshore and nearshore capabilities allow our customers to select from resources in the U.S. or Jamaica to create the perfect balance of services to match your unique requirements. Blended delivery requires the ability to plan, train, deliver and manage a diverse work team. Our experience and resources provide the foundation for a successful Blended Services delivery.
We integrate our highly talented workforce with best-in-class technology as well as leverage the newest approaches. The result is a solution designed for your business requirements with clear goals and measurable results.
Innovative & Game Changing
Contax360 was founded in 2007 by Jacqueline Sutherland, a Jamaican- entrepreneur who spent her professional career working at Fortune 500 companies in the US. She launched Contax360 with the goal of delivering cutting-edge contact center services while maintaining a hands-on partnering approach with each client. Our repeated success servicing clients from across the globe, – allowed Contax360 to grow to over 900 agents serving blue chip clients in multiple industries. Contax360 has excelled in a heavily competitive environment by staying ahead of technology and trends, while continuing to treat each customer as a partner.
We believe in establishing partnerships with our clients based on transparency, integrity and professionalism.
Delivering clear and measurable results to the clients bottom line.
Our goal is to be a globally respected corporation that provides unequalled, efficient and effective management of contact center solutions using the “best in class” human resources, processes and technologies.
We conduct our business in a manner that is consistent with our core beliefs—superior work strategies, respect for employees and support for the communities in which we do business.
Our commitments create long-term value for our stakeholders.
With a mission to leave everything better than we found it, our core values guide us to: