Contact Centre Services

Extend your business operations with our world class contact center solutions. Our highly trained agents provide a full spectrum of services delivered via voice, chat or email.

Customer Care

We support your customers with exceptional service based on high quality and effective customer interactions. Our focus is on developing and improving customer relations to deliver measurable returns.

Chat / Email

Our chat and email services provide the ultimate flexibility and convenience for customer communications

Lead Generation

We focus on igniting your lead generation efforts through focused engagement of prospects from our energetic and enthusiastic agents.

Sales & Sales Operations

Our consultative interactions help build lifetime relationships with prospects and customers. Our success is based on a blend of experience, technology, skills based routing and a culture of accountability

Customer Retention

Our customer retention services are designed to help you exceed customers’ expectations, retain the right customers, and increase overall customer loyalty and satisfaction.

Consulting Services

We provide a range of consulting services to assist companies at all stages of growth.

Strategic Consulting

Our strategic consulting services provide organizations with a roadmap to success. Whether you’re new to BPO partnerships or an experienced company in search of fresh ideas, we can provide the creativity and guidance to help build your business.

Operational Optimization

We provide comprehensive assessment, optimization, and monitoring services to keep your organization operating at peak levels of performance

Financial & Accounting Services

Our financial & accounting solutions provide thorough, cost-effective back-office support for organizations large and small.

Account Servicing

We bring a combination of financial experience, an attention to detail and a system of check and balances to deliver timely, accurate and high quality results.

Billing and Collections

We provide back-office billing services combined with Debt Management capabilities. We focus efforts on curing accounts with proactive agent to customer tutorials and implementation of various risk based collection models designed to maximize recovery efforts.

Data Services

From data-entry to quality assurance, we can support all of your back-office data requirements.

Data Entry

Our skilled specialists handle your data entry needs with a focus on accuracy coupled with our stringent quality standards. This results in faster and more accurate transactions.

Data Analysis

We provide a wide range of Data Analysis services to interpret your data and organize into actionable intelligence.

Quality Assurance

Our teams use our in-house quality systems and methods to validate data for quality for compliance.

Healthcare Process Outsourcing

We provide a full range of services for Healthcare organizations to help maximize productivity and efficiency.

Appointment Management

We help you achieve consistently high utilization by providing a full range of appointment scheduling and management services.

Insurance Verification

We provide accurate qualification and verification of insurance information and benefits to reduce errors and ensure higher patient satisfaction.

Legal Process Outsourcing

We offer a range of legal support services with an emphasis on security and privacy, as well as compliance with current laws & regulations.

Legal Collections / Garnishment

We partner with attorneys and/or law firms to deliver a cost-effective approach to debt portfolio recovery.

Litigation Support

Our litigation support services include general agency work, document review, research and data entry.

“We have the capabilities and experience to deliver the answers you need to move forward.”
Jacqueline Sutherland
Managing Director

Our clients

We are driven to do the best job possible. We pride ourselves on cultivating lasting client relationships built on trust and mutual respect.

Our clients include many of the world’s best-performing and most admired companies, law firms, and industry organizations as well as United States and international regulatory and government agencies.

of AM LAW 100 Firms
of Fortune 100 Companies
of Fortune 100 Companies

looking for a first-class business outsourcing provider?