Contact Centre Services
Extend your business operations with our world class contact center solutions. Our highly trained agents provide a full spectrum of services delivered via voice, chat or email.
We support your customers with exceptional service based on high quality and effective customer interactions. Our focus is on developing and improving customer relations to deliver measurable returns.
Chat / Email
Our chat and email services provide the ultimate flexibility and convenience for customer communications
We focus on igniting your lead generation efforts through focused engagement of prospects from our energetic and enthusiastic agents.
Sales & Sales Operations
Our consultative interactions help build lifetime relationships with prospects and customers. Our success is based on a blend of experience, technology, skills based routing and a culture of accountability
Our customer retention services are designed to help you exceed customers’ expectations, retain the right customers, and increase overall customer loyalty and satisfaction.
We provide a range of consulting services to assist companies at all stages of growth.
Our strategic consulting services provide organizations with a roadmap to success. Whether you’re new to BPO partnerships or an experienced company in search of fresh ideas, we can provide the creativity and guidance to help build your business.
We provide comprehensive assessment, optimization, and monitoring services to keep your organization operating at peak levels of performance
Financial & Accounting Services
Our financial & accounting solutions provide thorough, cost-effective back-office support for organizations large and small.
We bring a combination of financial experience, an attention to detail and a system of check and balances to deliver timely, accurate and high quality results.
Billing and Collections
We provide back-office billing services combined with Debt Management capabilities. We focus efforts on curing accounts with proactive agent to customer tutorials and implementation of various risk based collection models designed to maximize recovery efforts.
From data-entry to quality assurance, we can support all of your back-office data requirements.
Our skilled specialists handle your data entry needs with a focus on accuracy coupled with our stringent quality standards. This results in faster and more accurate transactions.
We provide a wide range of Data Analysis services to interpret your data and organize into actionable intelligence.
Our teams use our in-house quality systems and methods to validate data for quality for compliance.
Healthcare Process Outsourcing
We provide a full range of services for Healthcare organizations to help maximize productivity and efficiency.
We help you achieve consistently high utilization by providing a full range of appointment scheduling and management services.
We provide accurate qualification and verification of insurance information and benefits to reduce errors and ensure higher patient satisfaction.
Legal Process Outsourcing
We offer a range of legal support services with an emphasis on security and privacy, as well as compliance with current laws & regulations.
Legal Collections / Garnishment
We partner with attorneys and/or law firms to deliver a cost-effective approach to debt portfolio recovery.
Our litigation support services include general agency work, document review, research and data entry.
We are driven to do the best job possible. We pride ourselves on cultivating lasting client relationships built on trust and mutual respect.
Our clients include many of the world’s best-performing and most admired companies, law firms, and industry organizations as well as United States and international regulatory and government agencies.